Dear customer,
When using Coineal Platform (www.coineal.com) please disable Google Auto-Translate on Chrome Browser.
Followings can happen if you use Google Translator:
- a blank screen appears when uploading photos during the Realname Verification (KYC) process
- May experience Abnormal Withdrawal process
- May experience Abnormal Google OTP Setup
[How to Disable Google Auto-Translate Function on Chrome Brower]
1. You can control whether Chrome will offer to translate webpages.
- On your computer, open Chrome.
- At the top right, click More
Settings.
- At the bottom, click Advanced.
- Under "Languages," click Language.
- Check or uncheck "Offer to translate pages that aren't in a language you read."
STEP 1. On your computer, open Chrome.
STEP 2. At the top right, click More
Settings.
STEP 3. At the bottom, click Advanced.
STEP 4. "Languages," click Language.
STEP 5. Disable "Offer to translate pages that aren't in a language you read."
STEP 6. Please close all browsers and try again.
If you need help, please contact us through the Coineal website.
We will do our best to process your inquiry as soon as possible.
Thank you
Coineal Global