If you want to change your registered mobile phone number to a new mobile phone number, go to https://www.coineal.com.
1. Click Account at the top right of the homepage.
2. [Security Settings]-[Mobile Phone Authentication] Click “Change” button
3. After entering the requested information, click the "Submit" button to successfully change the mobile phone number.
※If the number is unavailable anymore, please click the "Support" button in the right lower corner of the official website to submit a ticket and upload the document.
1. Click the support button at the bottom left of the homepage
2. Enter "your name", "email address", "Please select a question type"
2-1. "How can we help you?" Please enter the following information correctly.
|-Coineal account (mobile phone number / email) :
-Your name :
-Old phone number :
-New phone number :
2-2. The front photo Identification certificate(same as KYC)
2-3. Please take picture holding above identification(should show your face and identification clearly, "Name/Date/Coineal", "I want to change the mobile phone number.")
※ You can add attachments for photos 2 and 3 by scrolling down a little on the inquiry screen.
3. If you submit all information correctly, your request will be forwarded to the department in charge.
When the mobile phone number change is completed, we will reply to the email address you inquired.
(Please note that inquiries submitted will be processed within 1 to 3 business days.)
Tips: Please use the number which has never verified on Coineal.