Verification on web
www.coineal.com (We recommend you to use Chrome).
1. Log in to coineal and enter the Account menu.
2. Click [Google Authentication]-"Verify"
3. Download the Google OTP app for your mobile device and proceed with Google Authentication in order.
4. If you have completed Google Authentication verification, go back to the [Account Page] and click the [Identity verification-verify] button.
5. Select your nationality and the type of identification that can be verified (ID card, passport), and enter your name and ID number correctly in the appropriate fields.
6. Upload the front and back sides of your ID card or passport. Please upload a file that clearly shows your ID information.
The third photo must be taken with an ID card and a signature and handwritten memo (name, Coineal, verification date).
※In the third picture, the contents of the ID and memo must be verified accurately.
※If your personal information is covered or the picture is blurry, it may be rejected.
※Coineal Identity verification takes an average of 48 hours.
If the result of the identity verification is not confirmed after 48 hours, please contact the Coineal Customer Center.
※After completing KYC verification, withdrawal is frozen for 24 hours for security reasons, and please understand that it is impossible to unlock it for any reason.
Verification on APP
1. If you haven't uploaded Coineal APP, please click the link to download and install. https://www.coineal.com/download/app-download.html#en_US
2. Please log in and click "Account".
3. Please click your account.
4. Please click KYC to upload your verification documents.
5. Please select your ID document type and enter your Nationality, name, ID document number.
Tips: Please enter your ID number or passport number.
6. Please upload front and rear view of your ID card or passport.
Tips: Photos cannot be blurry, incomplete or partially covered. is
7. Please upload a photo of you holding your valid ID and signature.
Tips: Please show your full face on the selfie, and hold the signature page in your hand.
The signature page must include your name, [Coineal] and verification date.
8. After you submit, please be patient and wait for the review. Under normal circumstances, the audit can be completed within 24 hours. We will notify you by SMS whether you have passed the verification. Or you can check the reason on the webpage.
9. If you are not clear the reject reason, please click the "Support" button in the lower right corner of the homepage to check the rejected reason.
Tips: A certificate can only verify one account.