User's Guide

FAQ

• Beginner's Guide
• Coineal Token(NEAL) Burning History
• Disable Google Auto-Translate on Chrome
• How to install Coineal Android APP?
• How do we find our email in Gmail spam？
• How do we find our email in Outlook spam？

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Sign Up

• [V3.0] How do we register on Coineal?

KYC

• [V3.0]How do we complete the Identification（KYC）?
• Why your real-name certification（KYC）was rejected?

Account Access

• [V3.0] SMS verification code not received
• [V3.0] How to change email address through Coineal CS team
• [V3.0] How do I set up an anti-phishing code?
• [V3.0] How to Reset Password？
• [V3.0] How can I change the Phone Number that I have already verified?
• [V3.0] How do we verify Google Authenticator?

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Deposit / Withdrawal

• What is Memo?
• [V3.0]How do we deposit to Coineal?
• [V3.0]How do we withdraw from Coineal?
• Deposit Missing
• Withdrawal Missing
• [v3.0]How can we check the Withdrawal Fees and the Minimum Withdrawal?

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Trading

• [V3.0]How do i Spot trade？(Coineal Web)
• [V3.0]How to cancel the unfulfilled order.
• The Fees
• How do i Spot trade？(Coineal APP)

Security Guide

• Security Tips for Coineal users

OTC

• BTCV OTC Transaction Service Agreement
• How To Trade Digital Assets Into Fiat on APP?
• How to Buy Digital Assets with Bank Card in APP?