If you cannot change the email address registered in your Coineal account because you cannot receive the verification code with your existing email address.
Please follow the procedure below to submit inquiries to the Coineal Customer Service Team.
- Email address change procedure through Coineal customer service team
We can help you the Change the E-mail
Please provide below information for resolving. (need information and 2 photos)
1. Please fill out the following information in the body of the email and on paper.
-Coineal account (mobile phone number / email) :
-Your name :
-Old email address :
-New email address :
-Date of submission of documents :
-Request: "I want to change the E-mail address."
2 The front photo of ID card (KYC same)
3.Please take picture holding identification and hand written paper.
(You can change the Email only by submitting the 3 items mentioned above.)
Note: If the information what you sent is not enough or not matched, we will ask you to provide information again in proper. In this case, will take more time to complete.
- How to Submit Inquiry Video Guide