Dear user,
Hello, if you do not receive the activation email, verification code email or ticket reply, the main reason is that the server blocked our website address or email address. The following is the solution to this situation, please follow the steps below:
1. Please click the link to check how to find your email in spam:
- Email check for Outlook: https://support.coineal.com/hc/en-001/articles/360025723074
- Email check for Gmail: https://support.coineal.com/hc/en-001/articles/360025858273
- Email check for QQ : https://support.coineal.com/hc/en-001/articles/360025722994
2. If you couldn't find your email in spam, please click the link to check how to white-list Coineal emails：
- White-list Coineal tutorial for Outlook:
https://support.coineal.com/hc/en-001/articles/360025156474
- White-list Coineal tutorial for Gmail:
https://support.coineal.com/hc/en-001/articles/360025314353
3. After you complete the 2 steps. Please try to click the sending code button again. If you still couldn't receive the mail, please click: Submit the ticket to our customer service (*Please complete the first step and the second step). Our customer service will be forwarded to our technical department to process it.