Network congestion can cause failure in receiving the SMS code. Please do not try to receive new SMS codes frequently because these messages will be wrongly marked as spam messages and blocked by carriers. Please wait 10 minutes to try sending the SMS code again.
Besides, you can check the following steps:
- Make sure that your mobile phone has a good signal, otherwise please move to a better spot.
- Ensure that your cellular service is in good standing without any arrears.
- Close anti-virus software and/or firewall apps on your mobile phone.
- Restart your mobile phone.
If you still cannot receive SMS code, please submit a ticket with your phone number, type of phone, operation system (IOS or Android), and your location. We will respond to you as soon as possible.