1. Your order is not being executed
- Please check if the price is competitive enough;
You can either cancel the order and hang up the newest price or place the order with the market price list.
2. If you were unable to cancel your order or failed to obtain the corresponding tokens after the transaction, please submit a ticket with relevant attachments as evidence:
- Screenshot of order placement;
- Screenshot of exceptions or errors.
We will process the ticket as soon as possible, However, do note that requests without screenshots are processed with low priority.
Reminder: Please check your email for the progress or result of tickets; Tickets categorized properly will be prioritized.