Why your real-name certification（KYC）was rejected?

Your Real-name authentication(KYC) may have the following problems: 

1. Incorrect nationality or name. The first line filling in the family name, the second line filling in the name.
   
2. Incorrect format of the third photo. The photo needs to hold the ID card and a handwritten note which includes: name, date and "Coineal" and needs to show the whole face and arms.
3. Incomplete or unclear of ID card picture information.
   
   
4. Those born before 1950 do not support for the time being.
   
   
5. One ID card can only authenticate one account.
   
   
6. Please make sure the required contents of your valid document is clearly recognizable, supports JPG/PNG/JPEG formats only. The size couldn't be more than 3MB.

Please modify and resubmit it. If you have any questions, please click the "Support" button in the right lower corner of the official website to consult.