-Lost recovery key of Google authentication (OTP)
-Lost mobile device with Google authentication installed
-Google authentication error
We need to identify you and account owner to remove the google binding, please provide below information.
After removing the google binding, you can rebind google authenticator(2FA) on account page by yourself.
1. Coineal account(phone number or email address) :
2. The front photo Identification certificate(same as KYC)
if your account didn't complete KYC, we can't help you to remove the google binding.
3. Please take picture holding above identification(should show your face and identification clearly, "Name, Today's Date, Coineal")
If the information what you sent is not enough or not matched, we will ask you to provide information again in proper. In this case, will take more time to complete.
- How to Submit Ticket
- How do we verify Google Authenticator?