Verification on web
1. Please log in Coineal: www.coineal.com (We recommend you to use Chrome).
2. Please login your account.
3. After you log in, please click your account.
4. Please click "Submit" to upload your verification documents.
5. Please select your ID document type and enter your Nationality, name, ID document number.
Tips: Please enter your ID number or passport number.
6. Please upload front and rear view of your ID card or passport.
Tips: Photos cannot be blurry, incomplete or partially covered. 
7. Please upload a photo of you holding your valid ID and signature.
Tips: Please show your full face on the selfie, and the signature page must include your name, [Coineal] and verification date. 
8. The platform will inform you by SMS whether you have passed the certification or not. At the same time, you can also query the reasons for the failure in the certification page if you have any questions.
9. If you are not clear the reject reason, please click the "Support" button in the lower right corner of the homepage to check the rejected reason.
Verification on APP
1. If you haven't uploaded Coineal APP, please click the link to download and install. https://www.coineal.com/download/app-download.html#en_US
2. Please log in and click "Account". 
3. Please click your account. 
4. Please click KYC to upload your verification documents. 
5. Please select your ID document type and enter your Nationality, name, ID document number.
Tips: Please enter your ID number or passport number. 
6. Please upload front and rear view of your ID card or passport.
Tips: Photos cannot be blurry, incomplete or partially covered. 
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7. Please upload a photo of you holding your valid ID and signature.
Tips: Please show your full face on the selfie, and hold the signature page in your hand.
The signature page must include your name, [Coineal] and verification date. 
8. After you submit, please be patient and wait for the review. Under normal circumstances, the audit can be completed within 24 hours. We will notify you by SMS whether you have passed the verification. Or you can check the reason on the webpage.
9. If you are not clear the reject reason, please click the "Support" button in the lower right corner of the homepage to check the rejected reason.
Tips: A certificate can only verify one account.
Why your real-name certification(KYC)has been rejected? (Please click to check)