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How to submit a "Team Tree" inquiry

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How to Submit Team Tree Inquiries

If you have any questions regarding Team Tree, please submit the following materials.

 

STEP 1. Account information

(Please fill out the form below.)

  • Team Tree Account Name:
  • Purchase amount:
  • Parent account name:
  • Coineal account (email/phone number):
  • Team Tree Account Level:
  • Time the problem occurred:
  • Problem screen (including images or videos)
  • detailed description:

 

STEP 2. Team tree page full screen

(All content on the team tree page should be clearly visible.)

___________2021-01-12______2.09.06.png

 

STEP 3. Team members page full screen

(Everything on the team member page should be clearly visible.)

___________2021-01-12______2.14.16.png

 

STEP 4. Click the image below to submit an inquiry to our customer service team.

*Note: Inquiries related to "CNV" are forwarded to the department in charge for review, so response may be delayed compared to general inquiries.

 

submit.png

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